Website FAQ

How do I order a book/ stuffed toy?

Go to the shop page and click on the “Add to cart” for all products you wish to purchase. Then fill out your name and address and billing information.

How can I change or cancel my order once it has been submitted?

Please email customer_service@zoonicorn.com or Call 651-204-0776

What are my payment options?

All payments are prurchased through PayPal but you can pay with your credit card if you don’t have a PayPal account. Credit cards accepted are Visa, Mastercard, American Express, and Discover.

What is your return policy?

What is the tax on the book/ toy purchase?

Can I order or ship outside the US?

What is the international price and shipping rate?

I did not receive an order confirmation

How long will it take to receive my order?

What do I do if my shipment was damaged, missing or incorrect items?

How do I track my order?

Are these available for purchase in stores?

INTERACTIVE STORY & GAME APPS

How do I install the app?

How to I purchase the rest of the story?

Are there any more stories for purchase?

There are currently three stories available. Don’t worry more stories are on the way!

What is the app size?

The sound isn't playing on my app. How do I fix it?

Check the volume on your device and make sure you have selected the “Read to me” or “Auto Play” options.

The app crashes multiple times, what do i do?

For iPad & iPhone – Make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes. Try powering off you device wait 10 seconds and restart. Close any apps that may be running in the background. For Android – A common problem for crashing games in insufficient memory. To free up more memory go to “Applications”, then “Manage Applications” then click the “Running” button to close any apps that aren’t essential. Also close the Zoonicorn game and re-start.

What devices are compatible with this app?

Our interactive stories are available for ios 9.0 and later devices and select Android devices running Kit Kat and later Android OS.